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Have you considered updating your brand but failed to get started for fear of losing brand recognition in the market? Although this reservation is valid, a stagnating brand can do your business and its positioning in the market even more harm.
The customer is now in control of the channel to market, they decide how they want to be communicated with and we, as brand custodians, have to comply. We have to take a 360 degree approach to building brand equity, we have to be present in all mediums and across all channels. A brand sits at the core of the business, and as such, at every customer touchpoint (externally and internally). The brand must also convey the desired positioning and communicate the key messages.